The day started with a late wake up call, nothing new until I realized I should have gotten up earlier than usual to get my car to the repair shop.
I rushed to get ready and cruised down to the shop where they were going to take a look at my car and see what needed to be done.
It’s an old car, but I love it so I’m keeping it. At this point the costs of the repairs are still less than what I would be paying in car payments and insurance so it’s working out in my favor.
It went in for a radiator hose repair and by 10:15 a.m. I was in for a new clutch. I’m not sure how it happened but it was the reality of the situation and as much as I wanted to there was no avoiding it.
I told him to replace it because I don’t have a mode of transportation without it, and I trust the repair shop so I know I’m not getting taken for a ride.
Not to mention the shop guy was going to call the last shop that installed the clutch to see if it was under warranty and could save me some money. Who does that these days??
A short time after I authorized the repair and he called to let me know he was able to get a replacement part covered by the warranty, reducing the price of the repair by a couple hundred bucks. Great!
The next call was not as pleasant. It was the same guy telling me the last shop told me they put in a high quality part (which they charged me for) but instead put in a crappy clutch which has now fallen apart costing me more money.
He proceeded to tell me he called the repair shop again to see if there was a mistake of some kind, and they hung up on him, put him on hold for 20 minutes, and held down one of the # keys in his ear to get rid of him.
I immediately got pissed off, knowing the last repair shop had taken me for a ride and my blood pressure continued to rise after learning of how they treated him while trying to protect me.
Because the parts were different, he told me he couldn’t honor the warrantied clutch. I totally understood, but he felt bad and said he would try to make it right.
There was no need in my opinion because it wasn’t his negligence or fault for what happened but I did appreciate him wanting to help.
I asked if he kept the old clutch, and he said they keep them for 3 months.
Then I asked if he could show me the identifying markers so I could take it in to the previous repair shop and read them the riot act.
His response ‘myself and the other guy here will make sure you know everything you need to know about this clutch, we’ll box it up and you can take it with you. You’ll have more than enough ammunition to take them down’.
That’s all he needed to say. I was officially fired up, pissed off and ready to take someone down.
The last time this happened I wrote individual letters to each of the board of directors at Ford to tell them they had a dealership that had screwed me over on some repair work.
I don’t mess around when it comes to these things, and rest assured this repair shop will be held accountable for what they did, if for no other reason than to protect the next person.
I finished the day with the Pixie over a glass of wine, bruschetta, and a deliciously sweet and salty caramel sundae.